Over-Reacting (and Over-Cleaning)

I got this message from a gal I pierced in NY:
I just wanted to thank you for my beautiful piercing, I'm so happy with it, but I am a bit concerned that it may be getting infected. Perhaps I'm just overreacting, but its really really tender and sore, and its been about three days and I also noticed a small dot of discharge that was a light yellow today for the first time. I've been following all of your directions and keeping everything clean and sanitary, so I'm not really sure what went wrong. I'm really afraid, but if you can tell me what steps I can take steps now to possibly reverse the infection and what else I can do besides the sea salt baths and antibacterial soap, I'd really appreciate it. I read the chapter in your book about Trouble and Trouble shooting but since my symptoms weren't as severe, it didn't seem to really pertain to me. Please help if you can! Sincerely,
B.
I referred her to some relevant pages in my book (182-183 "What to Expect") because this portion explains that some secretion, redness, and tenderness are all perfectly normal in a new piercing! And they can last throughout the healing period...
I also advised her that one of the worst things she can do is over-clean. I told her to try to relax and follow the instructions I'd given her for aftercare and to review them in the book.
She wrote back:
Thanks Elayne, I guess I was just over reacting but I appreciate your help! I read all of the pages and a few other chapters in your book and everything reassured me that what I'm experiencing is normal. I think that the problem was that I was over cleaning my piercing, but now I feel much better and not so much pain and tenderness.

 Hello, I just got VCH piercing three weeks ago and I love and don't want to lose it either.  I do plan on calling my piercer regarding this; just three days ago, the area around the piercing has become irritated.  There has yet to be any discharge but it's become slightly swollen, itchy, and paler than usual.  I am thinking it can be that I am using the saline solution too much and not letting it dry entirely, and/or the antibacterial hand soap is the main cause of the irritation. Thank you.

Sincerely,

worried